1. Shipping Zones

At Polyformas.com, we ship to:

• Mainland Spain and Balearic Islands

• Canary Islands, Ceuta, and Melilla:
  For these destinations, please contact us in advance before placing your order, as customs conditions and specific fees may apply.

• European Union:
  We primarily ship to the United Kingdom, France, Italy, Germany, and Belgium, as well as other EU countries. If you have questions about shipping to your country, contact us at 📧 polyformas@polyformas.com.

2. Delivery Times

• Mainland Spain: 24 to 72 working hours for in-stock products.

• Balearic Islands, Canary Islands, Ceuta, and Melilla: between 3 and 7 working days, depending on location and customs procedures.

• Europe: 3 to 7 working days, depending on the destination country and order volume.

• Customized or made-to-order products: 5 to 15 working days for all destinations.

Delivery times are estimates and may vary due to local holidays, logistical conditions, or order volume.

3. Shipping Costs

• Costs are automatically calculated during the purchase process based on weight, destination, and product type.

• Free shipping for national orders exceeding a minimum amount (indicated during the purchase process).

• For Canary Islands, Ceuta, Melilla, and international destinations, costs may vary and will be detailed before order confirmation.

• For shipments to the European Union (United Kingdom, France, Italy, Germany, Belgium, etc.), costs are adjusted according to the current rates of our logistics partners.

4. Order Tracking

Once your order has been shipped, you will receive an email with the tracking number and a link to monitor your delivery status in real time.

5. Delivery Issues

If you notice any damage or error in your order upon receipt, please notify us within 24 hours of receiving it by writing to 📧 polyformas@polyformas.com, including your order number and a brief description of the issue.

6. Incorrect Address or Absence

It is the customer's responsibility to ensure that the delivery address is complete and correct. If the order is returned due to an incorrect address or repeated absences, a new shipping fee will be required to resend the order.