1. User Rights and Obligations

The User agrees to use the services offered by POLYFORMAS in accordance with the law and these General Conditions. Simply using the website grants the user the status of User, who declares to know and accept without reservation or exception all the conditions set forth herein.

In particular, but not limited to, the User agrees not to transmit, disseminate, or make available to third parties any information, data, content, messages, graphics, drawings, audio and/or video files, photographs, recordings, software, or any other material on the website that:

• Is contrary to, diminishes, or infringes fundamental rights and public freedoms recognized constitutionally, in international treaties, or applicable legislation.

• Encourages, promotes, or induces illegal, defamatory, violent actions, or generally contrary to law, morality, good customs, or public order.

• Is false, ambiguous, inaccurate, exaggerated, or untimely, thus potentially misleading about its object or the intentions of the communicator.

• Is protected by intellectual or industrial property rights of third parties without prior authorization.

• Violates the right to honor, personal and family privacy, or image of individuals.

The User commits not to intentionally cause damage or harm that could disrupt the website, nor to introduce or spread computer viruses or other harmful elements.

Access to and use of the site may be subject to compliance with POLYFORMAS’s security policies and personal data protection, in accordance with the General Data Protection Regulation (GDPR 2016/679) and Organic Law 3/2018 on Data Protection and digital rights.

The User may exercise rights of access, rectification, cancellation, opposition, restriction, and portability of their personal data using the means provided: email, letter, or phone.

2. Registered Users

POLYFORMAS reserves certain services to Registered Users, who can complete a registration form.

Registered Users agree to use their credentials lawfully and diligently and not to share them. In case of loss or unauthorized use, they must notify POLYFORMAS immediately.

Credentials are personal and non-transferable. POLYFORMAS is not responsible for any damage caused by fraudulent use.

Collected personal data is used for order management, communication, warranty files, and commercial purposes. Users guarantee the truthfulness of the data and can exercise their rights at any time.

POLYFORMAS reserves the right to update policies in compliance with applicable laws, notifying users accordingly.

3. Shipping Information

Detailed information about shipping methods, times, and specific conditions is available on the “Shipping Information” page.

POLYFORMAS commits to managing and shipping orders efficiently and timely. Any changes will be updated and communicated.

4. Billing Data

Billing data must be those indicated at the time of the order and cannot be modified later, according to current regulations (Royal Decree 1619/2012 and related fiscal legislation).

Invoices will be issued in the name of the account holder. To invoice in another name, a new account must be created or billing data updated before ordering.

Invoices can be downloaded at any time from the user account.

POLYFORMAS guarantees that billing data will be processed according to GDPR and applicable laws, used exclusively for issuing invoices and legal compliance.

Users have the right to access, rectify, cancel, and oppose data processing and can contact POLYFORMAS via the provided channels.

5. Cookies

POLYFORMAS uses cookies to optimize user experience, analyze traffic, save cart contents, and provide personalized features, including first-party and third-party cookies.

Types of cookies:

• Technical: necessary for basic site functioning and services requested.

• Customization: allow users to personalize the site experience.

• Analytical: collect data to improve performance and content.

Users can configure their browsers to reject or delete cookies but this may affect site functionality.

6. Security

POLYFORMAS takes reasonable and adequate measures to protect personal data. However, data transmission over the Internet is never 100% secure.

The website uses SSL encryption to protect sensitive information. Passwords and payment data are encrypted.

Users are responsible for maintaining the confidentiality of their credentials and must notify POLYFORMAS immediately of unauthorized use.

7. IP Addresses

POLYFORMAS may collect and use the user’s IP address for technical management and statistical purposes.

IP addresses are not used to personally identify users but to analyze trends and improve the service.

This collection helps prevent fraud and attacks and ensures security and proper website functioning.

8. Conflict Resolution and Applicable Law

These Terms and Conditions are governed by Spanish law.

For disputes related to interpretation, execution, or validity, parties submit to the jurisdiction of the courts of Valencia, Spain.

9. Modification of Terms and Conditions

POLYFORMAS reserves the right to modify these Terms and Conditions at any time, publishing updates on the site.

Continued use of the website implies acceptance of the changes.

Users are encouraged to review the Terms regularly.